Talent Relationship Management, Explained: A Guide for Recruiters
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Hiring often touches multiple roles and functions across organizations. Without unified sources for tracking, this adds new hurdles to keeping everyone on the same page. We interviewed BambooHR Sr. Talent Acquisition Partner Sarah Bradshaw to learn more.
Here are the top hiring collaboration hacks Sarah had to share with us.
Hack #1: Screen for a candidate’s soft skills.
Sarah says that this can be done through a thorough and successful intake or kickoff meeting, as well as through building and utilizing a scorecard.
“In the intake meeting, you should dig in deep with the hiring team and ask lots of questions to make sure that you all know exactly what you’re looking for and what you need for the role,” said Sarah.
“With that information, you can then build a scorecard which, if built well, will detail out each of the competencies you’re looking for in a candidate, including soft skills or traits,” she added.
Hack #2: Check job descriptions for inclusive language.
According to Sarah, BambooHR’s talent acquisition partner is usually responsible for creating the job ad. The hiring manager will review it as well, so between the two of them, inclusive language is something they should both check for.
“We’ll also sometimes share our job ads with our copywriting team before posting, and they’ll sometimes have some good insights to share as well,” said Sarah.
As far as inclusive language for different genders goes, she recommends using a “gender decoder”. This ensures you don’t accidentally favor one audience over the other.
Hack #3: Ensure your job ad reaches top talent.
The book Staffing the Contemporary Organization by Donald L. Caruth, Gail D. Caruth, and Stephanie S. Pane offers a great template of questions to go over to build the job description. This is what Sarah modeled their job description templates on at BambooHR.
A job description should be more in depth and what you then use to create your job ad, which is what the candidate will see and what is posted online. It includes the most important information about the company, the job, and what you’re looking for in a candidate.
As far as creating a job ad to attract top talent, you need to ensure you do two things:
- First, make sure to use your company’s brand voice. Don’t just try and sound like every other company and every other job ad out there. Show your brand through your job ad.
- Second, make sure that you understand the candidate persona that you’re looking for, and appeal to that specific persona.
For example, if you were hiring a software engineer, and you knew that software engineers are regularly overworked, but your company offers a work-life balance where they wouldn’t regularly have to work more than 40 hours, you can gear your job ad to appeal to that type of an audience.
Show your employer value proposition (EVP) through your job ad.
Hack #4: Minimize “groupthink”.
Scorecards are really helpful to minimize group bias, when it comes to prospective hires. In short, they help the hiring team look at candidates more objectively.
“When we do interviews here at BambooHR for our talent acquisition team, after we rate the candidate in the different areas, we’ll hide our responses so that the other person rating them will be able to rate the candidate as well without having been influenced by the others’ thoughts,” said Sarah.
Sh added they’ve also “built a very open culture” where “open conversations are encouraged.”
The best way to find the best candidate is to be open about thoughts, opinions, concerns, et cetera, per Sarah, then talk them through so that you land in the best place.
Hack #5: Leverage a consistent recruiting process.
One way to do this is ensure you partner with your hiring manager every step of the way.
Make sure they see you as a partner and see the value in what you have to say and the counsel you have to give. It will also be helpful to explain the why behind certain recruitment tools.
“If they don’t understand them and don’t understand how they’ll make the process better, then they may be resistant to adopting them,” said Sarah. “If they understand the why, they may be more receptive. A thorough hiring manager training can also really help.”
Hack #6: Measure your candidate experience.
Employer branding websites such as Glassdoor, where interviewees can leave ratings and reviews are helpful as well as a new hire survey that we send out to all new employees, asking for feedback on their interviewing experience.
A check-in 90 days after a given worker starts at the company to ask questions about how their experience has been to that point can also be enlightening to both HR and TA.
Hack #7: Have a philosophy around salary.
Be open with the candidate upfront to build a trusting relationship with them early on. Doing so will ensure they know you’re not trying to take advantage of them.
“We don’t often have to do salary negotiations here because we’re very thoughtful about the number we offer in the first place,” said Sarah. “We think about what the best compensation would be for someone with the candidate’s specific experience, in this specific role, and offer what we truly think is best.
“We don’t try to go as low as we can,” she added. “I explain this to the candidates throughout the interview process so that when it comes time for making an offer, they know that we’re going to give our best offer.”
As a result, the candidate is less likely to counter offer and more likely to trust that they’re being given the best offer possible, according to Sarah.
Watch our webinar with workplace expert Eric Termuende to learn how HR, talent leaders, and hiring managers can work together to future-proof their workforce.
